Our team will strive to provide a comfortable and pleasant overall experience, however there are a few factors that are not within our control:
- If you suffer from seasickness or motion sickness, you are not entitled to a refund of the entire or any part of your charter.
- Weather conditions may cause your charter to be cancelled. It is the guide’s decision whether a trip should be shortened or refunded when the weather is poor, windy, or wavy. If a trip is cut short due to weather, a partial refund will be given.
- Bring any necessary outdoor gear, or let our captains assist you in dressing for a pleasant journey when booking. There will be no refund if you don’t bring the right amount of clothing, and the charter will be charged in full.
Unfortunately, cancellations do occur, therefore you should be aware of the following if this scenario occurs:
Cancellation more than 30 Days from trip
If you are unable to attend your scheduled fishing trip, please notify us 30 days in advance so that you may receive a refund of your deposit, less a $50 processing fee.
Cancellation within 30 days of trip
If we are able to re-book your scheduled reservation within 30 days of your charter, you will receive a full refund.
Cancellation within 2 days of fishing charter trip
If no notice is received within two days of your scheduled excursion, the full amount will be processed on the credit card we have on file.
During the trip/Request for shortened trip
If for any reason you are feeling uncomfortable or would like to head back in, please let the captain know. We will be happy to take you back to shore, however no refund will be given.
As much as we would like to accommodate everyone and cancel without costs, we are a premium service and do not have the luxury to do so.
We hope to see you soon for an amazing fishing charter in Key West, Florida!